Effective Date: 1/2026
House of Fur ("we," "us," or "our") is a dog grooming business located in Costa Mesa, California. We are committed to protecting the privacy of our customers and their pets. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and your rights regarding your information.
1. Information We Collect
We collect personal information necessary to provide grooming services, schedule appointments, communicate with you, and operate our business. This may include:
Customer information: Name, address, phone number, email address, and payment information (if you pay by card; we do not store full card details ourselves).
Pet information: Pet name, breed, age, weight, grooming history, medical notes/allergies (as relevant to safe grooming), vaccination records, and photos/videos taken during/after grooming (with your consent, often for our records or promotional use).
Other information: Appointment details, notes from consultations, preferences, and any communications with us.
We collect this information directly from you when you book an appointment (in-person, phone, email, or online if applicable), during drop-off/pick-up, or through forms you provide.
We do not collect sensitive personal information (such as Social Security numbers, precise geolocation, or financial account details beyond basic payment processing) unless strictly necessary for services.
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide and improve our dog grooming services (e.g., tailoring grooms to your pet's needs).
To schedule, confirm, and remind you about appointments.
To process payments and maintain business records.
To communicate with you about your pet's grooming (e.g., updates, issues, follow-ups).
To comply with legal obligations (e.g., maintaining vaccination records if required).
For internal purposes such as quality control, training, and business operations.
Occasionally, with your explicit consent, to feature anonymized or consented photos/videos of your pet on our website, social media, or marketing materials to showcase our work.
We do not sell your personal information to third parties, nor do we share it for targeted advertising or behavioral profiling.
3. Sharing Your Information
We share personal information only as necessary:
With trusted service providers (e.g., payment processors, email service providers, or booking software) who help us operate and who are bound to protect your data.
With veterinarians or emergency services if your pet's health requires it during grooming.
As required by law (e.g., subpoenas, court orders, or health/safety regulations).
In the event of a business transfer (e.g., sale or merger), though we would notify you if required.
We do not share your information with third parties for their own marketing purposes.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These include physical safeguards (secure storage of paper records), password-protected digital systems, and limiting access to authorized personnel only. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
5. Data Retention
We keep personal information only as long as necessary for the purposes described in this policy or as required by law (e.g., business, tax, or veterinary record-keeping requirements). Customer and pet records are typically retained for several years after your last service for safety and reference purposes.
6. Your Rights and Choices
You may have certain rights over your personal information, depending on applicable laws:
Access or receive a copy of your information.
Request corrections if inaccurate.
Request deletion (subject to legal exceptions, such as ongoing business or legal needs).
Opt out of any promotional communications (e.g., newsletters or follow-up emails).
To exercise these rights, contact us using the information below. We will respond within the timeframes required by law (if applicable).
You may also opt out of having your pet's photos/videos used for promotional purposes at any time—simply inform us.
We do not discriminate against individuals who exercise their privacy rights.
7. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children.
8. Changes to This Privacy Policy
We may update this policy from time to time. Changes will be posted here with a revised effective date. We encourage you to review it periodically.
9. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
House of Fur 129 Cabrillo Costa Mesa, CA 92627
Thank you for trusting House of Fur with your pet's care. We value your privacy and strive to handle your information responsibly.